Aged Care providers are facing some tough challenges today, with the shift to consumer directed care and an increasingly digitised marketplace. These days you need to appeal directly to the people you serve and make sure you don’t lose out to competitors. This is a whole new way of working for most providers.
Our recent article "Transforming services in the new world of aged care” outlines today’s key challenges. It looks at how you can build loyalty with the people you serve by providing what they want and maintaining excellent relationships with them.