We're business-minded CRM specialists who care about your needs

Loaded is a fast-growing CRM consulting company with a unique combination of entrepreneurial spirit, commercial savvy, technical passion and depth, and enterprise-grade rigour.

We work in partnership with our clients and technology vendor partners to deliver comprehensive CRM solutions for our clients.

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Loaded’s history

Loaded is an end-to-end CRM solutions business. Over the last ten years we’ve been working with clients around Australia to design, deliver and support their CRM strategies and implementations.

Based in Sydney, our clients span Australia, from Perth to Brisbane, Melbourne to Sydney. We work with clients across a range of industries, and primarily with mid to large-sized organisations. For all our clients, customer engagement is a critical objective and focus.

Key industry verticals for Loaded include wholesalers of consumer goods, superannuation and wealth management, not for profits, aged care and community services, the arts and cultural sector, residential real estate and more.

Our unique capabilities

CRM best practice

The Loaded team has deep experience across all the leading CRM software applications, from Oracle to Salesforce to SugarCRM. Now as SugarCRM practitioners – whether as consultants, solution architects, technical architects or developers – they are able to draw on that breadth and depth of CRM experience to ensure your solution reflects best practice – an essential ingredient to CRM program success.

Global systems integration experience

Our CRM consulting team draws on years of experience in the world’s largest systems integrators – such as IBM, Deloitte, Wipro and more. Combined with the entrepreneurial culture that distinguishes Loaded, it allows us to deliver lean, nimble and effective CRM implementations no matter the size of the engagement.

Commercial savvy

Key members of the Loaded team have worked as business builders, senior executives in large businesses, and business owners. We understand that results are the product of smart strategies as well as pragmatic choices and commercial savvy. We endeavour to bring this mindset to every client, to help drive successful CRM results.

Rigorous systems and processes

With nearly a decade of CRM implementation experience, we’ve developed rigorous processes, systems and methodologies, to ensure the quality of our work. These include our consulting-led approach to scoping and design; our documentation and testing standards; and our project management tools and approach.

Get in touch

Contact us and let us know how we can help. Once we receive your message, a member of the Loaded team will follow up with you promptly.

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