Loaded client success stories

We’re proud to work with commercial businesses across a wide range of sectors, as well as organisations in the
not for profit, cultural, education and government sectors.

Art Gallery of NSW

Art Gallery of NSW

We undertook a complex CRM implementation and data migration to create the foundations for the Gallery’s CRM strategy, which is tasked with eanbling the Gallery’s ambitious growth objectives.

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Australian Scholarships Foundation

Australian Scholarships Foundation

Loaded designed and built the integrated platform that powers ASF’s scholarship platform – enabling people to search and apply for scholarships, and for the management of the scholarship review and assessment process.

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Wesley Mission Brisbane

Wesley Mission Brisbane

We designed, and are in the process of building, a CRM platform for this leading community services not for profit in Queensland, so that the organisation can compete more effectively in the aged care, community services and child care sectors, improve customer engagement and satisfaction, and grow revenue streams.

SuperEd

SuperEd

Loaded is the technology partner for SuperEd, Australia’s leading online financial advice platform that is helping super funds connect with members. Loaded built and continues to maintain and extend the underlying SugarCRM platform of this fintech’s product, as well as the front-end customer portal built on the leading-edge Ember framework.

DKG

DKG

Loaded designed and built a SugarCRM solution for DKG – to improve and centralise processes for quoting on and providing insurance policies to clients, and to better manage relationships with their brokerage network and insurance partners.

McMillan Shakespeare

McMillan Shakespeare

Loaded’s primary engagement with The Macmillan Shakespeare Group was to design and build an advanced lead management platform. This platform was integrated with multiple web sites and their telephony system, to maximise lead capture and converstion, and enable efficient and cost effective finance application processing.

Bittn Pest / Complete Pest Control

Bittn Pest / Complete Pest Control

Bittn Pest, and sister company Complete Pest Control, required a CRM solution to help manage distinctive lead and opportunity management processes. Loaded partnered with Bittn Pest to extend their SugarCRM solution to meet the company’s unique requirements, including designing a solution for integrating SugarCRM into Bittn Pest’s backend job scheduling and resource management application.

Bowens

Bowens

We worked in close collaboration with Bowens and their ERP vendor, to deliver a sales management solution including complex CRM integration with legacy ERP system. The solution gives the sales team of this hardware wholesaler new insights to drive sales effectiveness.

West Australian Newspapers

West Australian Newspapers

The West Australian Newspaper Group uses SugarCRM to manage their advertising sales process, across the Classified and Display Advertising teams.

Summit Homes

Summit Homes

We designed and built the core SugarCRM solution for Summit Homes’ sales team, to give them the tools to continue to drive sales growth increasingly efficiently and effectively.

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DCWC

DCWC

Implemented Hubspot Marketing Automation to help drive and nurture leads. Followed by a project to audit DCWC’s existing SugarCRM solution, which led to a program of work to help DCWC more effectively manage, track and report on their project pipeline using SugarCRM.

Destination Melbourne

Destination Melbourne

We replaced an existing CRM with a customised SugarCRM solution and custom online portal, to enable this not for profit in the tourism sector to more efficiently manage advertising sales and bookings, delivering improved customer service and business efficiencies.

Christ College

Christ College

Loaded’s partnered with Christ College to help this higher education college improve the capture, engagement and enrolment of potential students, as well as providing the tools to better manage the student lifecycle. The solution has delivered a significant improvement in enrolled student numbers, and hence, return on investment.

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Ella Bache

Ella Bache

Ella Bache College is a Registered Training Organisation that was looking to improve the capture, management and conversion of potential students. Loaded designed and implemented the SugarCRM solution, including scoping the integration of the CRM withi Ella Bache’s Student Management System to facilitate automated end-to-end data processing.

RMIT

RMIT

Loaded has designed and implemented a number of SugarCRM instances for divisions within RMIT. SugarCRM is used to support a range of business processes, including stakeholder management, event management, and internal IT projects and issue lodgement and resolution.

Food Innovation Australia

Food Innovation Australia

We undertook and audit of FIAL’s SugarCRM solution, and implemented a program of work to extend the solution to enable customer data and insights to drive improved marketing and communications outcomes for this industry body.

Good Grief

Good Grief

Loaded has supported Good Grief’s CRM strategy for many years, providing ongoing development, enhancement and support for their SugarCRM application. Good Grief uses SugarCRM to manage a range of stakeholders. The CRM is integrated with the Good Grief web site and accounting application to enable a range of automated processes.

DP World

DP World

DPWorld, a leading container port and supply chain operator, uses SugarCRM to track and manage their relationships with customers and stakeholders, including the management of contracts and services to their shipping line clients.

Austal

Austal

Austal manage complex, high value, bid management processes through a SugarCRM solution designed and delivered by Loaded, with users in multiple global locations.

William Green

William Green

Loaded worked with William Green in the early stages of CRM adoption for this distributor in the dental industry. The core focus of our work has been to enable core sales and marketing processes in SugarCRM.

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