Jenni is an experienced business builder, consultant and digital entrepreneur. In her leadership role at Loaded, she draws on her extensive and diverse background – as a management consultant (McKinsey & Company), senior retail and consumer goods executive, digital entrepreneur and non-executive director. Jenni is passionate about ensuring Loaded delivers strategic and practical solutions that have a real impact on clients’ customer relationships and results.
Richard leads Loaded’s business development efforts as well as directly managing a large number of client relationships. He has over 20 years of experience in sales and product management within the technology sector in Australia and the UK. Prior to Loaded, Richard spent 15 years (13 as a business owner) in the digital messaging / communications sector. He is passionate about building trusted relationships and providing genuine value to our clients.
Peter is responsible for business development at Loaded, and determining the optimal solution for our clients’ needs. He brings to Loaded over 18 years of experience in sales across multiple industries, and five years of experience in Marketing Automation, CRM, ERP, Business Intelligence, Social Media and IT products. Peter prides himself on building strong, on-going business relationships with his clients, to help them along their CRM journey and to help them achieve their strategic business goals.
Giovana multi-tasks at Loaded like no other. She runs our Accounts area, works closely with clients on their licence and service renewals, and manages our office. Giovana is committed to our clients’ success and ensures our internal processes are effective – and followed – so that our customer service standards are consistently maintained.
Suchita leads the Loaded Consulting team, as well as working directly with clients as a strategist, solution architect and project manager on CRM projects. Prior to working at Loaded, Suchita built her career working for nearly a decade with global systems integrator, Wipro, on large scale CRM implementations, for globally recognised brands such as Rolls Royce and NBN. She is an experienced agile coach and scrum master, and has a deep understanding of a number of enterprise level CRM technologies including Siebel and Oracle on Demand, as well as being SugarCRM Administrator certified.
Vijay works with Loaded’s clients on both new project implementations, as well as the project management of ongoing enhancement work for existing clients. He draws on his extensive experience in software project delivery, being a certified agile ScrumMaster and Prince2 Practitioner, as well as a certified Tester. Vijay has deep CRM experience with over 8 years experience as a QA Engineer and Project Lead at Oracle, where he worked on the Oracle product development team, and at IBM. Vijay is SugarCRM Administrator certified.
As a member of the Loaded Consulting team, Saajid works as both a business analyst on larger implementations, and solution architect and project manager on a range of client projects. He has particular expertise in systems administration, and leads our cloud hosting solution design service. Prior to working at Loaded, Saajid spent 5 years in business applications management, project coordination and systems support in the financial services industry. Saajid is a certified SugarCRM Administrator and an AWS Technical Professional.
Alexandre works with Loaded on major client strategy and implementation projects as a CRM advisor and consultant. He is a deeply experienced CRM strategist, with over 16 years experience in customer strategy and relationship management and business process improvement. He has deep experience in architecting and delivering complex programs and enterprise-level projects, and leading large teams in project delivery. Alex is a former CRM strategy firm founder / owner in Paris, who moved to Australia in 2012 when he joined Loaded.
Kedar leads the Development team at Loaded and provides technical leadership on our client implementations. He has 8 years experience as a developer, including 6 years on the LAMP stack and on web technologies. Kedar is an expert SugarCRM developer and technical architect, and is SugarCRM Developer certified, as well as having deep experience across a range of web frameworks / tools such as Ember, Backbone, GIT and more.
Gleidson is a member of the Loaded Development team, and works with clients on SugarCRM implementations requiring configuration, customisations and integrations. He has 10 years experience as a PHP developer, with a strong background in web technologies.
Shah runs Loaded’s Support area and is responsible for ensuring our Support service is responsive and effective. He also works as part of the Systems Administration team, maintaining our cloud hosting environment and ensuring our SugarCRM cloud hosting environments deliver to the performance and availability expectations of our clients. He is AWS Technical Professional certified. Shah worked previously as a test engineer, and has recently completed his Masters degree in Internetworking from UTS Sydney.