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With over 10 years’ experience implementing SugarCRM solutions for clients, we’ve built deep expertise in a number of industry sectors.  We understand how to tailor a CRM to meet the particular demands and challenges of these sectors, to help you get a head start in unlocking your customer potential.

Wesley Mission Queensland has been an early mover in the aged care and community services sectors, using technology to manage information and build stronger relationships with customers. This has put them in a strong position to respond to the challenges of Consumer Directed Care (CDC) and the National Disability Insurance Scheme (NDIS). Loaded has partnered with WMQ on this CRM journey, powered by SugarCRM.


Whether you are dealing with the impact of the NDIS or Consumer Directed Care, or trying to transform how you engage with customers, understanding your customers in depth, in one place, is key.

A CRM is a core building block in any strategy to deepen customer engagement and increase efficiencies. At Loaded we have years of experience in the sector and have the CRM solutions ready to get you started.

Wesley Mission Queensland case study

Stakeholder management and engagement is key to any cultural institution and any not for profit.  At the heart of these goals is the need for a comprehensive, single customer view – it underpins strategies that drive visitor growth, donations, membership, sponsorship, events programs and more.

Loaded has a rich understanding of these processes within not for profits, and within the cultural sector through our work in implementing SugarCRM with organisations such as the Art Gallery of NSW.

Read the Art Gallery of NSW case study

Loaded is the technology partner for SuperEd, Australia’s leading online financial advice platform that is helping super funds connect with members.

Loaded built and continues to maintain and extend the underlying SugarCRM platform of this fintech’s product, as well as the front-end customer portal built on the leading-edge Ember framework.

Successful B2B sales teams in the manufacturing and wholesale sectors need relevant customer information at their finger tips.  This includes detailed sales and customer information, as well as real time reporting on progress versus sales targets. Loaded works with manufacturing and wholesale customers to put the CRM solutions in place that unlock salesforce productivity, including ERP integration and mobile solutions.

Why choose us?

Loaded is a quality-oriented, deeply experienced SugarCRM implementation partner. We have the team, and the track record with clients, to give you confidence to move forward on your CRM journey.

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