Our team

Jake is a Support team member at Loaded. He provides technical support to our CRM users, investigating and resolving problems as they arise.

Vanessa heads up our marketing function and is a charged with maintaining our brand integrity, building awareness and thought-leadership, and developing lead generating strategies to grow the business.

Richard leads Loaded’s business development and account management. He is focused on building long-term trusted relationships and providing genuine value to our clients.

Jordan is a Support team member at Loaded. He provides technical support to our CRM users, investigating and resolving problems as they arise.

Jo is a Business Analyst in Loaded’s Customer Success Team working with clients on enhancement requests. She enjoys working with end-users enabling them to make the most of Sugar’s functionality and improving their customer experience.

Clare leads our Customer Success team, providing support, hosting and ongoing enhancement services.  She is an experienced CRM Consultant, with a deep understanding of SugarCRM solutions.

Uchechi is a Support & Systems Administrator at Loaded. She works with clients every day to unlock problems, provide CRM user support and resolve technical issues.

Vijay is a CRM Consultant, designing and project managing CRM implementations. Vijay has a strong focus on quality and project management rigour, to ensure smooth implementations.

Mauro is a CRM Consultant, designing and project managing the full suite of Sugar implementations for Loaded customers. Prior to joining Loaded, Mauro worked in senior project roles on SAP Customer Experience projects.

Tim is a Business Analyst at Loaded. He supports businesses in the scoping, development, and UAT phases of the CRM journey. Tim enjoys working collaboratively with businesses to ensure their requirements are fully understood and that they value Loaded’s customer experience services.

Anh Duc is a Senior Web Application Developer and Technical Lead with passion to deliver robust solutions to complex problems and challenges.

Giovana runs the Loaded office and manages our Accounts area. She is passionate about our clients, accurate and timely processes, and birthday cakes!