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Our team

We’re proud of our team’s depth and breadth of experience. Our CRM consultants have worked all around the world on CRM strategies and implementations.  Our technical team is expert in a range of technologies, with a particular depth in SugarCRM.


Jenni is the Managing Director of Loaded Technologies. She is passionate about delivering strategic and practical CRM solutions that have a real impact on clients’ customer relationships and results.

Jenni Deslandes

Managing Director

Hugh is a Director of Loaded.  He has led successful technology ventures, held senior roles with Westpac, and is an experienced NFP non executive director.  He is CEO of SuperEd, a digital retirement advice platform.

Hugh Morrow


Key team members

Jake is a Support team member at Loaded. He provides technical support to our CRM users, investigating and resolving problems as they arise.

Jake Antonio

Support & Systems Administrator

Vanessa heads up our marketing function and is a charged with maintaining our brand integrity, building awareness and thought-leadership, and developing lead generating strategies to grow the business.

Vanessa Curtis

Marketing & Comms Manager

Richard leads Loaded’s business development and account management. He is focused on building long-term trusted relationships and providing genuine value to our clients.

Richard Evans

Sales Executive

Jordan is a Support team member at Loaded. He provides technical support to our CRM users, investigating and resolving problems as they arise.

Jordan Garrido

Support & Systems Administrator

Jo is a Business Analyst in Loaded’s Customer Success Team working with clients on enhancement requests. She enjoys working with end-users enabling them to make the most of Sugar’s functionality and improving their customer experience.

Jo Hann

Business Analyst

Clare leads our Customer Success team, providing support, hosting and ongoing enhancement services.  She is an experienced CRM Consultant, with a deep understanding of SugarCRM solutions.

Clare Hayward

Customer Success Manager

Uchechi is a Support & Systems Administrator at Loaded. She works with clients every day to unlock problems, provide CRM user support and resolve technical issues.

Uchechi Ihebom

Support & Systems Administrator

Vijay is a CRM Consultant, designing and project managing CRM implementations. Vijay has a strong focus on quality and project management rigour, to ensure smooth implementations.

Vijay Nagarajan

CRM Consultant

Mauro is a CRM Consultant, designing and project managing the full suite of Sugar implementations for Loaded customers. Prior to joining Loaded, Mauro worked in senior project roles on SAP Customer Experience projects.

Mauro Petruccelli

CRM Consultant

Tim is a Business Analyst at Loaded. He supports businesses in the scoping, development, and UAT phases of the CRM journey. Tim enjoys working collaboratively with businesses to ensure their requirements are fully understood and that they value Loaded’s customer experience services.

Tim Robson

Business Analyst

Anh Duc is a Senior Web Application Developer and Technical Lead with passion to deliver robust solutions to complex problems and challenges.

Anh Duc Tran

Technical Lead

Giovana runs the Loaded office and manages our Accounts area. She is passionate about our clients, accurate and timely processes, and birthday cakes!

Giovana Van Leerdam

Office Manager