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Our team

We’re proud of our team’s depth and breadth of experience. Our CRM consultants have worked all around the world on CRM strategies and implementations.  Our technical team is expert in a range of technologies, with a particular depth in SugarCRM.


Jenni is the Managing Director of Loaded Technologies. She is passionate about delivering strategic and practical CRM solutions that have a real impact on clients’ customer relationships and results.

Jenni Deslandes

Managing Director

Hugh is a Director of Loaded.  He has led successful technology ventures, held senior roles with Westpac, and is an experienced NFP non executive director.  He is CEO of SuperEd, a digital retirement advice platform.

Hugh Morrow


Key team members

Brian is a principal at Loaded and Head of Services. He helps clients unlock business value through existing and emerging technology and ensures consistent, high quality service delivery.

Brian Parkinson

Principal, Services

Richard leads Loaded’s business development and account management. He is focused on building long-term trusted relationships and providing genuine value to our clients.

Richard Evans

General Manager

Clare leads our Customer Success team, providing support, hosting and ongoing enhancement services.  She is an experienced CRM Consultant, with a deep understanding of SugarCRM solutions.

Clare Hayward

Customer Success Manager

Vijay is a CRM Consultant, designing and project managing CRM implementations. Vijay has a strong focus on quality and project management rigour, to ensure smooth implementations.

Vijay Nagarajan

CRM Consultant

Sachin is a CRM Consultant, designing and project managing SugarCRM implementations. Prior to joining Loaded, Sachin worked in senior project roles on Siebel and Salesforce CRM implementations.

Sachin Nagpal

CRM Consultant

Tim is a Business Analyst in our Consulting team. He comes to Loaded with a background in project implementation of eCommerce solutions.

Tim Robson

Business Analyst

Ambika is a CRM Consultant, designing and project managing CRM implementations. Prior to joining Loaded, Ambika worked for Accenture in senior project roles on CRM implementations.

Ambika Bhan

CRM Consultant

Jo is a member of Loaded’s Customer Success team.  As an experienced BA, she works with clients on solution enhancements, training and CRM adoption.

Jo Hann

Business Analyst

Dmtrii is a Senior PHP Developer & Technical Lead and manages our development team.  He works with clients on complex technical solutions and oversees the technical quality of implementation projects.

Dmitrii Mikhalchenko

Technical Lead

Anh Duc is a Senior PHP Developer & Technical Lead.  His work includes technical design and implementation of CRM solutions including integrations.

Anh Duc Tran

Technical Lead

Giovana runs the Loaded office, manages our Accounts area and, as a member of our Customer Success team, looks after renewals for all our customers.

Giovana Van Leerdam

Office Manager

Uchechi is a Support & Systems Administrator at Loaded. She works with clients every day to unlock problems, provide CRM user support and resolve technical issues.

Uchechi Ihebom

Support & Systems Administrator

Pearleen is a member of the Customer Success team, providing help desk support to our SugarCRM clients.

Pearleen Lim

Support Administrator