The introduction of Consumer Directed Care (CDC) and the National Disability Insurance Scheme (NDIS) has left a lot of care providers in turmoil. It’s critical to make the leap from relying on government contacts to engaging with end users – customers – who now hold their own budgets and choose which providers to use.
Some providers are doing it right – moving quickly to use technology to manage information and build stronger relationships with customers. Wesley Mission Queensland (WMQ) is one of these organisations. Their recent CRM implementation has given them a single view of all their customers, and enabled them to understand and engage meaningfully with their market. Our recent article looks at WMQ's journey and why they chose SugarCRM and Loaded Technologies.