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SugarCRM Solutions

The key to unforgettable customer experiences, delivered efficiently with consistency and excellence.

The right CRM can revolutionise your business. A good CRM is more than just a contact management system, instead it can give you a single view of your customers and allow you to tailor your service to their specific needs, throughout the sales process.

The right CRM, implemented well, can be a powerful business tool. SugarCRM can boost lead generation, improving sales processes and reporting and make customer experiences more memorable, increasing overall satisfaction.

Introducing SugarCRM

We recommend SugarCRM because their offering is the best in the market. Deployed to 2 million individuals in over 120 countries and 26 languages, Sugar is recognised by leading analysts as both a visionary and an innovator for Sales Force Automation.

Sugar offers an industry-leading customer experience, a simple interface and an intuitive customisation platform. Sugar will help you to streamline your business operations and deliver in-depth trends and predictions about your customers. Once you know your customers’ needs intimately, you have the power to deliver genuine customer satisfaction and increase your ROI.

SugarCRM Solutions

SugarCRM Hosting

Offering  SugarCloud (as a service), Loaded’s AWS based private cloud and on-premise hosting solutions, Sugar gives you the flexibility to keep your data on-site or in the cloud. Depending on the needs of your organisation, Loaded is here to advise you on the best hosting solution and manage the implementation required to get you set up securely and with minimal disruption to your business.


In an increasingly competitive market, Sugar can hold its own. When compared to Salesforce, Sugar can be deployed in a variety of ways (Sugar Cloud, Public Cloud, Partner Cloud and On-site), while Salesforce offers just one deployment option. 

Sugar is also less costly to deploy thanks to its wealth of free and commercial extensions, and offers full transparency in its pricing and service fees.

Sugar can go up against the major CRM players and come out on top. When compared to Microsoft Dynamics 365, Sugar’s user experience is far superior. While Dynamics 365 can be difficult to navigate and restricted in now it supports collaboration, Sugar is simple to use and search, with an engaging interface and seamless interoperation of modules and data.

While Sugar is built on an open platform, Dynamics 365 works best with Microsoft technologies, limiting the use and interoperability of third party applications. Sugar is a CRM for everyone.

SugarCRM can hold its own against industry leading CRMs and marketing automation platforms. While Sugar Market is a streamlined tool, focused on giving the user exactly what they need, Marketo is complex and expensive, encompassing a variety of esoteric functions most marketers will never use.

Compared to Marketo, Sugar Market offers automated, real-time two-way syncing and alerts at no extra cost. Sugar Market’s advanced reporting and segmentation is also available in its core package, making it a more affordable option than Marketo.

Sugar Market offers the ultimate in support and affordability. While Hubspot has a tiered pricing model, gating some important features behind a more expensive offering, with Sugar Market you get all the features you want in the basic package. 

Sugar Market is completely scalable and can integrate with seven different CRMs, compared with Hubspot which can only integrate with Salesforce. Sugar also allows you to create event-based trigger campaigns and run A/B tests without expensive upgrades.

Above all, Sugar users love using Sugar. Outranking all other CRMs with a net promoter score of 7.6, versus Salesforce’s 7*, Sugar also ranks number one in overall satisfaction, technical support and user recommendations.

*PC Magazine’s Business Choice rankings for CRM

Why choose us?

At Loaded, we are committed to quality and impact. We have a wealth of experience as a SugarCRM implementation partner and collaborate closely with you to ensure the best experience and outcome possible. Our personal service is second-to-none, offering global experience, hands-on staff, an entrepreneurial mindset and best practice in our field.

Get in touch today to see how we can help you move forward with your CRM journey.