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Once your SugarCRM system is in place, you’ll need a partner you can trust to prevent, predict and react promptly to issues, as well as help with maintenance and enhancements.
Support forms an important part of our relationship with you, and our responsive Support team ‘sweats the small stuff’ so that you can get on with business. Let’s discuss your SugarCRM support needs.
Loaded clients can access our Support SLA service by phone, email or via our customer portal. Standard support hours are NSW business hours, 8.30am to 5.30pm, Monday to Friday. The Support SLA service gives you unlimited (with a reasonable use clause) access to our help desk in those hours. Our response times vary depending on the criticality of the issue.
Support SLA pricing is based on a monthly fee linked to the number of SugarCRM licensed users. You’ll receive a monthly report, and always have access to your Account Manager to escalate any issues.